Outlook CRM prompts for username and password for multiple times

Many times MS CRM in outlook prompts for username and password. if you just cancel it. CRm works sometime and other times it just give error. This problem occurs when Microsoft CRM and IE 7 are installed on the same computer.

To work around this problem, disable the FEATURE_SUBDOWNLOAD_LOCKDOWN registry subkey. To do this, follow these steps on the computer that is running the Microsoft Dynamics CRM desktop client for Outlook:

1. Click Start, click Run, type regedit in the Open box, and then click OK.

2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_SUBDOWNLOAD_LOCKDOWN

3. Right-click Outlook.exe, and then click Modify.

4. In the Value data box, type 0, and then click OK.

For more information refer to KB Article: http://support.microsoft.com/kb/934243

Thanks,

Piyush

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You’re currently reading “Outlook CRM prompts for username and password for multiple times,” an entry on Piyush: Microsoft Tech Blog

Published:: April 11, 2008 / 6:41 am

Category:: MSCRM, MSCRM Troubleshotting

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About

Hi Techies,

I am a CRM Consultant, working for Snapdragon Consulting, Sydney Australia. We implement Microsoft CRM, which helps our clients to customise and align thier customer relations to meet their business strategy. I play multiple roles during the lifecycle of any CRM project which includes requirement analysis, setting up project delivereables, installation and configuration of Microsoft CRM, customizing the CRM Software, training Users and support post installation issues.

This blog would address all the technical issues I face during CRM installation and related Microsoft technologies.

Engaging with MS CRM is very challenging. This blog is to share my knowledge and my learning curve. Every other day we come to know something new in MS CRM and other related Technologies and BLOG is the best way to share information with like minded professionals. Please do leave your comments and your experiences. MS CRM is a great product and Microsoft Rocks!!

Thanks

Piyush

Ani 8.21.08 / 1pm

You can also check here http://www.kreslavsky.com/2008/08/troubleshooting-the-%E2%80%9Coutlook-prompts-for-password%E2%80%9D-issue.html
there is a general topic about outlook password issues

mutu26 2.17.09 / 7pm

In this situation advise use this tool-pst password removal tool,which recover passwords and as is known it is free,program sorts all possible characters, including multilingual ones and Unicode and composes a password for you,recovered with Microsoft pst password removal tool, will differ from those, that were set previously by account owner, but it will be accepted anywaymhelp a colleague to retrieve forgotten password with password removal for pst,used only once- just to recover your password and remove pst 2003 passwod.

Piyush: Microsoft Tech Blog

Outlook CRM prompts for username and password for multiple times

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